Refund policy

Policy last reviewed: December 2025

We want you to feel confident purchasing from Elite Peace. Every order is carefully prepared and inspected before dispatch.

If something isn’t quite right, we’re here to help. Our returns policy is designed to be fair, clear, and aligned with Australian Consumer Law.

If your item arrives damaged, faulty, or not as described, please contact us within 30 days of delivery at info@elitepeace.com.au with:

We’ll review your request promptly and arrange a replacement or refund in line with Australian Consumer Law (ACL).

We accept change-of-mind returns within 30 days of delivery, provided that:

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Please contact us before sending anything back so we can provide return instructions.

Once your return is received and inspected, we’ll notify you by email of the outcome.

If approved, your refund will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.

We cover return shipping costs for faulty, damaged, or incorrect items.
For approved change-of-mind returns, return shipping costs are the customer’s responsibility.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

For all return or refund enquiries, please email info@elitepeace.com.au with your order details and photos where applicable.

We’ll do our best to resolve things quickly and with care.

If you want any micro-tweaks after pasting (shorter, softer, or more protective), we can adjust without changing the substance.

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